RMA Process

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TRX Systems offers a one year warranty on all TRX hardware. This warranty period begins once the order has been shipped. During this time products may be returned to TRX Systems for repairs or exchange if the product is defective. 

  1. Please download the RMA Form, then fill it out and return it to Jay Bracht at [email protected].
  2. TRX Systems will issue an RMA number. This number should be referenced on all shipments, documents, and emails pertaining to the RMA.
  3. Please send all defective hardware to TRX Systems at the address below with your RMA number filled in.
  4. TRX Systems will review the hardware and make all necessary repairs. If any hardware cannot be repaired properly, replacement hardware will be issued instead. All repaired and replacement hardware will be sent to the shipping address provided on the RMA form.

 

TRX Systems shipping address:

 

Jay Bracht - [RMA Number]
TRX Systems, Inc.
7500 Greenway Center Dr.
Suite 420
Greenbelt, MD 20770

 

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